What specific skills would a manager needWhat particular expertise would a supervisor want
1. Managers are sometimes required to intervene in conflicts inside and between their departments and different organizational entities. What particular expertise would a supervisor want to be able to accomplish this function efficiently?
2. Though managers report utilizing mediation strategies extensively, direct observations of managerial interventions point out that they rely extra on controlling methods. What's it that makes mediation enticing to managers but a method that they do not typically implement (besides probably at increased organizational ranges)?