Posted: July 18th, 2019
Week 12
Question 1:
For this week discussion – read chapter 18 in the course text. After reading chapter 18, In your own words, discuss ONE of the THREE tools for demand Get research paper samples and course-specific study resources under homework for you course hero writing service – Manage ment (Page 273-274). Review and respond to at least two students’ posts.
Note: Your initial post will be your answer to the Question and is to be 250 – 300 words with at least two references. Initial post will be graded on length, content, grammar and use of references. References should always be below each question as they are a different topic and not related in any way.
References:
McKeen, J. D., & Smith, H. A. (2015). IT strategy: Issues and practices (3rd ed.). Pearson.
Question 2:
Read the Customer Service at Datatronics Case Study on pages 246-250 in the textbook.
1. Outline the specific information that Matt should collect to build a case for improving
customer service at Datatronics.
2. Write a page paper – Describe your top ideas for Matt to present to Joel next week.
3. How would Matt get Joel to support his ideas?
Note: Your initial post will be your answer to the Question and is to be 500 – 550 words with at least two references. Initial post will be graded on length, content, grammar and use of references. References should always be below each question as they are a different topic and not related in any way.
References:
McKeen, J. D., & Smith, H. A. (2015). IT strategy: Issues and practices (3rd ed.). Pearson.