Week 12

 Question 1:
For this week discussion – read chapter 18 in the course text. After reading chapter 18, In your own words, discuss ONE of the THREE tools for demand Management (Page 273-274).  Review and respond to at least two students’ posts.

Note: Your initial post will be your answer to the Question and is to be 250 – 300 words with at least two references. Initial post will be graded on length, content, grammar and use of references. References should always be below each question as they are a different topic and not related in any way.
References: 
McKeen, J. D., & Smith, H. A. (2015). IT strategy: Issues and practices (3rd ed.). Pearson. 

Question 2:
Read the Customer Service at Datatronics Case Study on pages 246-250 in the textbook.
1. Outline the specific information that Matt should collect to build a case for improving
customer service at Datatronics.
2. Describe your top ideas for Matt to present to Joel next week.
3. How would Matt get Joel to support his ideas?

Note: Your initial post will be your answer to the Question and is to be 500 – 550 words with at least two references. Initial post will be graded on length, content, grammar and use of references. References should always be below each question as they are a different topic and not related in any way.
References: 
McKeen, J. D., & Smith, H. A. (2015). IT strategy: Issues and practices (3rd ed.). Pearson. 

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