Security Threats to Banking


The analysis mission was undertaken to find safety threats and vulnerabilities skilled in First Nationwide Financial institution Botswana group and the way they mitigate them, this was carried out with the intention of constructing higher and applicable suggestions to fight them sooner or later and strengthen their data system and innovate a few of their companies for higher aggressive benefit and buyer satisfaction.


First Nationwide Financial institution Botswana was registered in 1991, as a completely owned subsidiary of First Nationwide Financial institution Holdings (Botswana). Numerous acquisitions led to the financial institution changing into a listed entity on the Botswana Inventory Change in 1993. As we speak, they've shifted from being a financial institution with a predominantly retail focus to 1 that additionally efficiently companies the business and company market.

As we speak services of First Nationwide Financial institution Botswana cowl the necessities of everybody, from giant company corporations to small companies and the person. As at January 2008, we function with a community of 17 branches and a complete of 89 ATMs across the nation. A powerful buyer targeted tradition ensures that our merchandise are accurately packaged and accessible to all. accessed on the 30 March 2010.


To be recognised by all as essentially the most properly revered and most worthwhile main monetary companies establishment of first selection, constructing enduring and rewarding relationships with all our prospects and amongst all stakeholders by the availability of remarkable customer support properly expert professionalism, dependable and environment friendly progressive merchandise and options by our excessive attaining, motivated, proud and dedicated workforce, enabling us to get and maintain prospects.


We collaborate, assist and empower one another by the constant utility of our aligned methods and shared values, delivering most worth to our prospects and sharing the shopper in order so as to add additional worth to them. By means of this, we get and maintain prospects.


At the moment the world was going by recession each group throughout the globe felt the impression of the financial meltdown. Regardless of world recession and difficult competitors from opponents like Barclays financial institution, Customary chartered, Stabic financial institution and Financial institution Gaborone and so forth, First Nationwide Financial institution Botswana proved to be essentially the most progressive financial institution in Botswana and it made revenue not like Barclays financial institution gross sales which had gone down, this reveals that FNBB had enhance in gross sales and market share.

Based on Imara report, September 2009, FNBB had a development in turnover; the financial institution posted a robust set of outcomes regardless of working in a difficult enterprise atmosphere. Web curiosity earnings grew by 30.6% to P522.90 million (FY08: P400.25 million) primarily pushed by a enhance in loans and advances. Revenue earlier than tax and revenue after tax elevated by 19.5% to P536.90 million and eight.7% to P406.72 million respectively.


Based on Analyst Setlhabi P, 2009 FNBB is among the main banks in Botswana with the most important market share by way of deposits (29.7%) and 2nd largest by way of loans and advances (27.three%) after Barclays Financial institution Botswana.

The pie chart above reveals that FNBB has extra market share in Botswana in comparison with different banks in Botswana.

When it comes to expertise development and Info system FNBB is essentially the most progressive financial institution, it was the primary financial institution to offer web and cellphone banking in Botswana to prospects and it's at the moment the one listed financial institution offering cellphone banking companies.

In a bid to succeed in the unbanked market, First Nationwide Financial institution of Botswana has launched its new cellphone banking service, enabling banking actions equivalent to steadiness enquiries, assertion requests and the power to make funds to 3rd events.

As a result of development in expertise and Info system its market share has grown tremendously.


Beneath is a desk displaying the swot evaluation of the First Nationwide Financial institution Botswana, from the desk it reveals that the financial institution has extra energy, good alternatives than weak point and threats which is absolutely good.


The earlier system was guide based mostly earlier than introducing this superior system, although that they had computer systems nothing was automated prospects needed to go to the bodily financial institution to deposit cash, pay the payments and a few of the vital data was recorded on papers which may get misplaced or stolen simply.

The system was pricey to the financial institution as a result of that they had to make use of a number of supplies e.g. papers to file data and print the financial institution assertion for purchasers and you'd discover that there shall be lengthy queues on the financial institution throughout the week. Clients couldn't dream shopping for gadgets on-line, they guide system was time consuming and by some means hindered the expansion of the FNBB market share. Clients who needed to open accounts with the financial institution needed to fill the applying type, submit and anticipate seven working days for his or her utility to be processed and account to be opened. There was nothing like transferring the fund to 3rd social gathering account or interbank switch the shopper needed to do it guide on the financial institution teller or cashier counter.


The financial institution has a number of present data techniques in place which has enhanced its efficiency and productiveness leading to buyer satisfaction and comfort therefore buyer loyalty to FNBB. Based on Mr. Edwin M FNBB have the next data techniques in use.

On-line Banking

Clients can entry the checking account wherever, anytime as lengthy they've web entry the place there are, and so they can do any transaction; paying payments, purchase on-line, view steadiness, financial institution assertion and switch funds to 3rd social gathering.

Cell Telephone Banking

Now with cellphone banking in place buyer don't should be behind a pc doing transaction, they will entry their funds/ checking account through the use of their cellphones which is extra handy, quick and consumer pleasant. Its new cellphone banking service, enabling banking actions equivalent to steadiness enquiries, assertion requests and the power to make funds to 3rd events.

The service is accessible by any handset in Botswana and makes use of SMS or a menu-based expertise for purchasers to finish their banking transactions, rising mass market attain and including performance to First Nationwide Financial institution of Botswana’s (FNBB) choices.

“The brand new FNB Mobile phone banking providing is a pure extension from the pioneering beginnings of the in Contact service,” mentioned Yolisa Lejowa, FNBB head of digital banking. “Initially the service will solely be obtainable on the Mascom community however we envisage activating FNB Mobile phone banking on the Orange community as properly, shortly.”

By introducing these techniques the financial institution has saved some huge cash which might be used for stationery within the guide system and the financial institution noticed an excellent constructive impression on their each day actions, lengthy queues is the factor of the previous, productiveness, effectivity and market share has elevated. New prospects may even apply for financial institution accounts on-line with out going to the financial institution so long as they supply legitimate particulars; all the things shall be processed inside a brief time period. Now prospects have the financial institution “digital financial institution” with them wherever they go.

A number of the Info techniques are;

  • Transaction Processing system
  • Human useful resource Administration system
  • Government administration system


In accordance head of digital banking (chief data officer) at FNBB has a vital position and accountable for your complete safety of the group, plan and implement expertise development and improvements to make sure that FNBB stays atop of the market within the banking business in Botswana. The Digital financial institution head vital consider the safety system’s capability to guard financial institution and buyer knowledge.

Based on Eddie M in interviews response said that chief data officer overlook your complete group data system, to make sure that all assets are utilized throughout the price range and implement increased safety within the system to make sure enterprise continuity. That is achieved by defining, updating, implementing IT technique and align IT goals and packages to enterprise goals and methods. By making use of the above vital roles lead to knowledge privateness and confidentially, knowledge integrity, authentication, non-repudiation. The pinnacle of digital banking of FNBB set safety privileges within the group to make sure that sure areas and knowledge is barely accessed by approved personnel or consumer.

He carries out and enforces complete safety coverage within the group. Based on A complete data safety coverage ought to define a proactive and ongoing program incorporating three parts;

  • Prevention
  • Detection
  • Response

E-banking companies should be delivered on a constant and well timed foundation in accordance with excessive buyer expectations for a continuing and fast availability and potential excessive transaction demand. The financial institution should be capable to ship on-line banking companies to all end-users and be capable to preserve such availability in all circumstances.



System danger is a possible downside, scenario that if it materializes, could adversely have an effect on the enterprise operation or system operation. . Based on Eddie M 26 March 2010 Interviews. “Using data system which is on-line banking and cellphone banking has introduced some dangers and threats that are as follows; data theft, hacking of the system, System Failure attributable to downside or energy failure even software program crushing, backup will get corrupted generally”.

The above desk summarizes the system dangers that exist with using data system; a few of the dangers are intentional had been the consumer or unauthorized particular person get to do some modification within the system database/ some system parts which can compromise availability or integrity of the information produced, processed. A number of the threats are unintentional the place by the consumer discloses his/her on-line banking particulars resulting in account hacking and cash theft. Community malfunction/ interruption is among the main threats, generally community parts fails main to interrupt of knowledge switch between computer systems and servers resulting in on-line system been unable to operate regular (down).

Electrical energy blackout it’s a serious concern in Botswana as a result of it occurs extra typically leading to on-line banking and cellphone banking being inaccessible throughout the interval, as cellphone community goes down throughout electrical energy blackout and a few electronics parts tends to fails as properly resulting in system failure as data techniques are comprised of various electronics parts. All of the above talked about system dangers and threats are the principle confronted by First Nationwide Financial institution Botswana.


To mitigate dangers and threats board of administrators and the top of digital banking should make sure that applicable safety management processes are in place for on-line banking. (FNBB Report, 2009). To take care of this dangers authorization privileges and authentication measures, logical and bodily entry management, ample infrastructure safety to keep up applicable boundaries and restriction on each exterior consumer actions and knowledge integrity of transactions, file and knowledge must be carried out within the financial institution.



CCTV is used to seize and monitor all buyer and worker actions inside and outdoors the financial institution constructing for safety causes.” You’ll discover CCTVcameras sweeping the perimeter and parking areas, lobbies, drive-up home windows and ATMS. Nearly everybody who has labored within the banking business and many purchasers has used CCTV to forestall and/or determine criminality at banking services. Video tapes and digital recordings seize the faces and actions of everybody utilizing financial institution properties”. (Pirraglia W).

The captured recordings are archived bydate, so prior recordings could be positioned and used to resolve issues and assist apprehend perpetrators of unlawful financial institution exercise. A lot of the banks world wide have cctv put in of their buildings and round ATM terminals, so FNBB use CCTV for a similar goal as defined above, all of their constructing are monitored by CCTV.