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Posted: September 6th, 2023

How human resources management can help improve the quality of healthcare?

How human resources management can help improve the quality of healthcare?
Human resources play a vital role in healthcare systems. Clinical and non-clinical staff alike directly impact patient care and health outcomes through their skills, knowledge, and abilities. Effective human resource management is therefore crucial for ensuring quality healthcare.
Staff Recruitment and Selection
The recruitment and selection process is the foundation for building a high-performing workforce. Structured interviews that assess candidate competencies and alignment with organizational values can reduce turnover from poor cultural fits (Fitzgerald et al., 2007). Hiring those with the right qualifications promotes quality care delivery. Turnover is costly and disruptive, so focusing on long-term talent retention is important.
Training and Development
Continuous skills development is necessary as clinical practices evolve and patient demographics change. In addition to medical training, cultural competency programs help staff address diverse patient needs sensitively (Dieleman et al., 2009). Leadership training equips managers to effectively support staff and model patient-centered behaviors.
Compensation and Benefits
Competitive pay and benefits are essential for attracting and retaining top talent. Fair compensation encourages employee satisfaction and performance. Where possible, redeployment over layoffs preserves institutional knowledge. Promotion opportunities also motivate high performers to stay.
Positive Work Environment
Fostering an engaged, mission-driven culture boosts staff morale. Communicating organizational values and priorities helps align individual efforts. Encouraging feedback allows addressing workplace challenges before they impact care quality. An emphasis on patient experience ensures the wellbeing of both providers and patients.
Turnover Management
While some turnover is inevitable, excessive rates are disruptive and costly. Beyond competency-based hiring, assessing candidates’ ability to handle stress is important for high-pressure clinical roles like emergency medicine. Minimizing unnecessary turnover through the above strategies preserves continuity of care.
In summary, a strategic, people-centered approach to human resource management can significantly enhance healthcare quality by developing and retaining top talent. Organizations that prioritize their workforce’s wellbeing, training, and professional growth will be best equipped to deliver consistent, compassionate care.

Fitzgerald, L., Annabelle, M., McKee, L., Harris, C., Cortvriend, P., & Hyde, P. (2007). Human resource management and performance in healthcare organisations. Journal of Health Organization and Management, 21(4/5), 368-381.
Dieleman, M., Gerretsen, B., & van der Wilt, G. J. (2009). Human resource management interventions to improve health workers’ performance in low and middle-income countries: a realist review. Health Research Policy and Systems, 7(1), 7.
Kaur, S., & Sharma, R. (2016). Human resource management practices and employee retention: A review of literature. Journal of Economics, Business, and Management, 4(3), 301-306.

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