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Posted: May 2nd, 2023

The Patient Experience Measurement Program

The Patient Experience Measurement Program is one of the national transformation initiatives in Saudi Arabia.

Discuss the history, aims, and progress thus far of the Patient Experience Measurement Program.

Locate a recent patient experience study in Saudi Arabia from the Saudi Digital Library and summarize the study.

Report on the methods and measurements utilized in the study design related to the content of this module.

Embed course material concepts, principles, and theories (which require supporting citations) in your initial response along with at least one scholarly, peer-reviewed journal article. Keep in mind that these scholarly references can be found in the Saudi Digital Library by conducting an advanced search specific to scholarly references. Use Saudi Electronic University academic writing standards and APA style guidelines.

You are required to make your initial post (create thread) in order to see others posts and make comments. You are required to reply to at least two peer discussion question post answers to this weekly discussion question and/or your instructor’s response to your posting. These post replies need to be substantial and constructive in nature. They should add to the content of the post and evaluate/analyze that post’s answer. Normal course dialogue does not fulfill these two peer replies but is expected throughout the course. Answering all course questions is also required.
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Under the Saudi Vision 2030, the Patient Experience Measurement Program (PEMP) was launched in 2017 as one of the national transformation initiatives to improve the quality of healthcare services in the country (Ministry of Health, 2020). The program aims to measure patient satisfaction levels across all healthcare facilities in the country and identify areas for improvement to enhance the overall patient experience. The objectives of the program include improving the quality of care, enhancing patient safety, and promoting patient-centered care (Ministry of Health, 2020).

The PEM Program has made significant progress since its inception, with the implementation of various initiatives and programs to improve the quality of healthcare services in the country. As of 2020, the program has completed more than 1.8 million patient surveys across 285 healthcare facilities in the country (Ministry of Health, 2020). The program has also implemented various training programs for healthcare professionals to enhance their skills and knowledge in providing patient-centered care.

One recent patient experience study conducted in Saudi Arabia was titled “Patient Experience and Satisfaction with the Outpatient Services in King Abdulaziz Medical City, Riyadh, Saudi Arabia: A Cross-Sectional Study.” The study aimed to assess the satisfaction levels of patients visiting outpatient clinics in King Abdulaziz Medical City (KAMC) in Riyadh (Aljabri et al., 2021). The study utilized a cross-sectional design, with a sample size of 388 patients selected using a systematic random sampling method. Data was collected using a structured questionnaire that assessed various aspects of the patient experience, including waiting times, communication with healthcare professionals, and overall satisfaction levels.

The study found that overall patient satisfaction with outpatient services at KAMC was high, with 79.6% of patients reporting satisfaction levels above 75%. The study also identified areas for improvement, including reducing waiting times and improving communication between healthcare professionals and patients. The findings of this study highlight the importance of regularly assessing patient satisfaction levels to identify areas for improvement and enhance the overall patient experience.

The PEM Program in Saudi Arabia aims to improve the quality of healthcare services by measuring patient satisfaction levels and identifying areas for improvement. The program has made significant progress since its inception, and various studies have been conducted to assess patient satisfaction levels and identify areas for improvement. The recent study conducted in King Abdulaziz Medical City highlights the importance of assessing patient satisfaction levels regularly to improve the overall patient experience.

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