Page 1 of 5
School of Information and Physical Sciences
Process Analysis and Problem Solving
Assessment Item 4
Type: Written Report
Due date: Friday 28th October by 11.59pm
Word Count: Minimum 2200 words Max 2500 words
Method of submission: Canvas (Turnitin)
File Type: Word or pdf
File Name: LastName_student#_ass4
Case Study (25%)
You have been asked to analyse an existing organisation and through systematic fact finding, research and
documentation, you will then identify operational processes within that organisation.
In this assignment you will be playing the role of a Business Analyst who has been selected by management of
Opal Health Care. The task is to analyse the current protocols within a section of the organisation. In particular,
you will be investigating the possible changes to information systems and staff processes in the monitoring of
Opal Health Care’s primary focus is to facilitate provided-managed care (PMC) for residents. Recently they are
discussing the concept of moving into self-managed care (SMC) for residents.
In particular, their goal is to maximise the SMC time for all residents. The idea is to monitor the possible
scenarios that may create a transition from SMC to PMC.
Areas of interest for their residents are:
Due to the COVID situation, Opal Health Care policy (also NSW Health), require all staff to complete a rapid
antigen test (RAT) every day before entering the resident areas and to wear N95 masks.
Further information will be given during the lectures.
In this activity students will develop the ability to gather and record information, document systems and detail
business requirements. They will then convey this clearly in a well presented and articulate manner. The
business report will include:
Page 2 of 5
Title Page (your details)
o Why was the research was performed?
o What are the major findings?
o What are the next steps?
In other words, recommended pathways for management due to the findings from the
Table of Contents
o What is the goal/s and objective/s of this report and target audience?
Business Overview Modelling
o Rich Picture of the current situation and a brief description of your model
o Activity Diagrams (Reporting System)
o Use Case Diagram (Reporting System)
Modelling the To-Be Process at a system level
o Who are the current stakeholders and a brief description, including their attitude?
o Power/Interest matrix (An example week 5 lab notes)
o How to manage each stakeholder? (This will be in the form of a table or similar)
o External: Current PESTLE
o The strategy analysis will form the basis of this model
o Rank the factors and then put them into the SWOT matrix
Current Process identification
o Identify 3 processes (you would change) and for each one give a:
o Process statement,
o Goal (link back to process identified),
o Objectives (to measure the goal),
o Requirements (for objectives)
o Constraints (for objectives)
o Link this back to your each one of the processes you identified in the last section.
o In other words, you may have more than one next step for each process identified
o This is a roadmap not a solution
Appendices (if required)
Page 3 of 5
At least 5 journal or book references
References (APA) Add retrieved date for urls
Add page numbers and your name as a footer or header
Included spaces between paragraphs
Note: We are using Opal organisation for an example. The scenarios we are analysing are based on
suggestions from health professionals in different sectors of this industry
More to find
Executive summary [5%] An executive summary provides a concise summary of the
most essential information of the business report. Why
was this reported commissioned? This includes, in
particular the results of the stakeholder analysis as well as
the problems identified, and next steps proposed.
Report Goals [2.5%] Report includes a brief summary (e.g., one paragraph) of
the objectives of the report. What is the goal of the report
and who is the audience?
Business overview modelling [25%] Business modelling includes a rich picture which provides
an overview of the overall situation
Activity diagrams showing the As-Is and To-Be
Use Case showing the proposed new system
This will include documentation of your models.
The aim is for you to demonstrate competence in
Stakeholder analysis [15%] You are to identify the stakeholders involved in the
system, analysing their interests, influence and attitude.
You will document strategies on how you will manage the
External Strategy analysis [10%] Your report will investigate the external strategy of an
organization using the PESTLE tool.
This will then form basis for part of the SWOT analysis.
SWOT analysis [10%] Your report will use the strategy analysis section as a
foundation for the development of a SWOT analysis.
Page 4 of 5
The business report must provide a comprehensive
analysis of the company’s strengths, weaknesses,
opportunities and threats.
The highest ranked factor for each section must be
Finally, possible ideas/options must be identified to
address the highest ranked factor in each section of the
Process identification and description
You should identify and describe 3 possible processes that
might arise or you have discovered within the
system/organisation. For each identified process you will
need to includes a process statement, a goal/s, objectives,
a list of requirements and a list of constraints.
Next steps and [15%] What are the possible options that top management can
pursue in order to address the identified processes and to
make use of promising opportunities? A good business
analyst will be sure to provide top management with a
clear and concrete set of actions that should be
considered in order to begin solving any process that may
require changing or creating. Each process identified must
have next steps identified.
Note: your report is NOT expected to propose detailed
solutions, only ways of finding the solutions (for the 3
Conclusion [2.5%] Conclusions are relevant and accurately portray the key
results of the document.
Admin and Referencing
[Admin: 0, -2.5 -5%]
[Referencing: 0, -2.5 -5%]
A major aspect of business analysis is the ability to
communicate clearly and accurately.
This criterion includes correctness of grammar and
spelling, and appropriate use of references (APA), direct
quotes, paraphrasing, following required structure and
headings, correct file name, your details, page numbers,
above word count, resolution of images etc.
However, students should note that there is a fine line
between poor referencing and plagiarism, and reports that
appear to be plagiarised will be referred to the Student
Academic Conduct Officer.
Students are strongly advised to repeat the University’s
Academic Integrity Module, and to be sure never to take
text or ideas from anywhere without clearly noting the
source (intext citation and reference).
Page 5 of 5
The Literature review module (course readings) is a good
starting point. All references must be cited. All readings
not cited must be in a bibliography list
Please ask for clarification in the forum if required.