Handling Employees Complaint Plan Discussion
Scenario: As the department manager, several of your staff have
come to you and confidentially expressed concern about one of
their coworkers. This coworker is a Medical Assistant, and also
serves as the labor union representative. Some of your staff feel
that the MA is abusing her power as the union rep, and
intimidating other team members, creating a hostile work
Respond to the following points to explain how you will handle
What research will you conduct, and how will you apply that
information to your action plan?
What individuals need to be involved in addressing this issue?
How will you protect the confidentiality of your staff who
In a closing paragraph, summarize your plan of action,
including how you will address the accusations/behavior with
the MA directly.