Customer service center for RR Communications
Read the RR Communications Case Study on pages 156-159 in the textbook. Answer Discussion Questions 1-3 at the end of the Case Study. Your responses must be complete, detailed and in APA format. See the sample assignment for expected format and length. The grading rubric is included below.
List the advantages of a single customer service center for RR Communications.
Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center.
Is it possible to achieve an enterprise vision with a decentralized IT function?